Are there any hidden or additional costs? No, Image Audio’s On Hold messages are very economical. All musical copyright and royalties are included in the package. It’s like getting free radio airtime aimed directly at your most important market – your customers! What kind of equipment do I need to use on hold messages? All you need is a business telephone system with music on hold capability, there is usually a “music on hold” or “MOH” port visible on your system. If you are unsure please call us with your system make and model. As for playback equipment, Image Audio provide you with state of the art digital equipment, specially designed for playing On-hold messages How often should we update our message? That depends on your business and style of message. Generally speaking, your message should be updated to coincide with your current marketing and promotions campaign How long does it take to install our new message? After we receive your cheque for the initial payment we will send out your digital player which will take you less than a minute to install, just plug it in to the mains and plug the other wire into your “MOH” port. As for your production, once we receive the rental agreement we start work on your script and you should be playing your message within a week! Is It possible to choose the gender of my announcer and what Background music is used in the production? Yes. You simply tell us whether you want a male or female voice and the style and tone of the announcement. You can choose from the “music and voice choice” section were there is a wide selection of music and voice artists and we do the rest! We are happy to advise on music and voice styles that will suit your business best. Will the system answer the phone for me? No, the messages are designed to be heard by callers who are placed on- hold or transferred by one of your operators. We have new equipment on trial at the moment which does actually answer the phone as well  as playing on hold messages the “call handler 6000” but as it was designed in the U.S for their telephone network there are some compatibility issues with BT lines which should be resolved by Autumn 2006 What should I be telling callers when they are placed on hold? On of our copywriters will work closely with you to determine what should be said in your message. This may range from product information, location right through to your website address. Nevertheless you get full and final script approval.