on hold messages

At image Audio all our scripts are 100% original. We don't put pen to
paper until you have given us a full brief on how you want your company
to sound and what content you would like to be played to your customers.

Each script contains 8 - 12 messages about your company and once
mixed with music will last for 5 - 6 minutes! You can inform your callers
about your products and services, company awards, company history,
website address, email address for sales enquiries, details of any special
promotion, guarantees, location of other sites, opening hours and much,
much more! At the end of the day it's your on hold message, you can
basically write what you want.

Take a look at our on hold message below to give you an idea of what a final script will look like.

Prompt 1

When a person is put on hold or transferred you have their undivided attention. You will never have a better
chance to tell your story. If callers are currently hearing silence, radio or irritating music you will be wasting your
time and theirs. We enable companies to speak directly to their clients by using time they never knew they had,
inform your callers about your products and services, corporate awards, web addresses, email, opening hours and
much, much more

Prompt 2

On hold messages have three main benefits, firstly it installs confidence in your callers that you are a professional
company and you are going to provide them with a quality product and service. If a potential customer is phoning
around getting different quotes and speaks to several companies, and you play one of our on hold messages,
your company will sound the most professional and you will get the sale.
Please hold the line, one of our consultants will be with you shortly.

Prompt 3

Secondly we know that 20% of callers make a purchasing decision based on what they heard while on hold, so
your on hold message will inform callers about all your products and services. Remember one of the worst
mistakes in business is to assume that all of your customers know all of your products, no longer will you hear that
dreaded phrase “I didn’t know you sold that, I’ve just bought elsewhere”

Prompt 4

Thirdly it stops callers hanging up, using known statistics we can reveal that 70% of callers are placed on hold,
70% of them will hang up if confronted with silence or irritating music and 34% of them will not call back they will
call your competitors! So if we can get more callers to stay on the line you get more sales.
Please hold the line, we know you are waiting.

Prompt 5

You may have noticed recently that the price of your business electricity and gas is steadily increasing all the time.
Then it’s a good job Image audio also sell business electricity and gas, from leading suppliers such as ELF and
bizz energy. Not only will we save you up to 30% on your current supplier but we will fix that price for up to 4 years.
It won’t cost you a penny to swap over and there will be no interruption to your current supply.

Prompt 6

We also offer a 30 day guarantee on your on hold message, if your not satisfied then we are not satisfied. If for
any reason you are unhappy with your initial production we will change it, in it’s entirety, completely free of charge.
Unlike other on hold companies we are so confident in our product we don’t sign clients into long term contracts,
all we need is 28 days notice, not that you ever would cancel. Why would you, no other company offers the service
we provide at this price!
We will be with you in just a moment, your call is important to us.

Prompt 7

All productions are mastered in our state of the art digital recording studios. Furthermore our high quality digital
equipment relays the message 24 hours a day, 7 days a week, 365 days a year. It’s like having a salesman that
doesn’t sleep, complain, get ill, take holidays or ask for a rise, if only they were all like that! We have different
playback equipment depending on your companies needs, for more detailed information please ask one of our
consultants for more information when you are taken off hold.

Prompt 8

We could throw statistics at you all day but all businesses are different so it may only increase your sales by 15,
10 or 5% there is no way any on hold company can predict, so don’t let them try, but the fact of the matter is with
packages starting from £35 a month this product will pay for itself and it will increase your profits, you can’t lose!
This product is not a gimmick, if it was most of the top names in business wouldn’t use it now would they! Why do
they use it, simple, because it works!
Please hold the line, your call is important to us

Prompt 9

Image Audio are also authorised British Telecom wholesalers, and offer unbeatable prices for your business
telecom needs. We can save you over 50% on BT standard rates, and if that’s not enough we will also save you
12.5 percent on your line rental. All this for free, that’s right it won’t cost you a penny to switch over and there will
be no interruption to your current supply. We also offer business broadband with free equipment at amazing rates,
you can choose from 1mps or super fast 2mps, and we cater for networks up to 24 PC’s. Ask a consultant for more
information when you are taken off hold

Prompt 10

We offer a choice of music and voice artist, you can opt for a male voice with dramatic music or a female voice with
pleasant soothing music. We have a creative team of scriptwriters, producers, voice artists and composers that
work with you from initial brief to end product, to create an on hold message that you can be proud of and reflects
your company image.
Please hold the line, we are working towards your call

Prompt 11

We can also create interactive multi-media presentations for your company in cd-rom format or even business
card cd-rom format, these CD-ROMs can contain anything from a presentation to an offline version of your
website, the possibilities are endless and only limited to your imagination. We can also voice over your website to
entertain your customers and give you that extra edge on your competition.

Prompt 12

I am sure you will agree an on hold message is powerful stuff indeed. If you haven’t already you can ask us to
create you a free sample production about your company, with absolutely no obligation. This will enable you to
hear for yourself what your future production will sound like and the quality of our work!
Your call is important to us, we will be with you in just a moment.